You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding on you by your approval of the purchased item.
In order to exercise your right of withdrawal, you must inform us (hyphen GmbH, Neureutherstraße 26, 80799 Munich, phone: 089/2737010, fax number: 089/27370129, e-mail: firstname.lastname@example.org) by means of a clear statement (eg. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use this pattern template withdrawal form, which is not mandatory:
Hereby I / we revoke the contract concluded by me / us for the purchase of the following goods
Ordered on / Received on …
Name of consumer(s)
Address of consumer(s)
Place, date, signature of the consumer(s) (only when notified on paper)
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from your having a different type of delivery than that offered by us, the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
Our service for you: When paying by cash in advance or by credit card, we will take over the return costs within Germany. We therefore recommend these payment methods, especially when ordering selectively.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.