Terms & Conditions
hyphen is a registered trademark of hyphen GmbH.
For all orders via our online shop, the following terms and conditions apply.
The representation of our products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can load our products without obligation in the shopping cart and correct your input at any time before the despatch of your binding order at any time, by using the order processing tools. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. Confirmation of the receipt of your order will be made by e-mail once your order is received.
How to order and how to contact us:
By phone: 089/27 37 01 0 Monday to Friday: 9:00 to 18:00
If the line is busy, or if you call outside of these times, please leave your name and your telephone number on our answering machine, and we will call you back by return.
By fax: 089/27 37 01 29
By e-mail: firstname.lastname@example.org
Your contract is formally agreed with us depending on your chosen payment method:
Credit card or by invoice (trade)
We’ll confirm your order by sending you our acceptance in a separate e-mail or by despatching the goods within two days.
We’ll confirm your order by sending you our acceptance together with our bank details in separate e-mail within two days.
There is no minimum order value.
In our shop, you can use the following payment methods:
Payment in advance
If you choose to pay in advance, we will send you our bank details in a separate e-mail and deliver the goods to you once payment is made.
When submitting your order, you will also include your credit card details. After checking that you are the legitimate cardholder, we will ask your credit card company to initiate the payment transaction after you have received the merchandise. The payment transaction is then automatically actioned by the credit card company and charged to your card.
By Invoice on account
You pay the invoiced amount after receiving the goods, and the invoice, by bank transfer to our bank account. We reserve the right to offer this purchase on account only after a successful credit check.
Our bank details
Payee: hyphen GmbH
IBAN: DE69 5138 0040 0122 3665 00
Name of Bank: Commerzbank
Retention of title
The goods remain our property until full payment has been made.
Delivery is by DHL or by post.
As a rule, regular delivery takes place 3 to 5 working days after receipt of your order, provided that all items are available.
We are also happy to offer a quicker delivery service at an additional cost, if you are in a hurry. Just give us a call.
The regular shipping costs 5.90 Euros.
For Austria, Belgium, the Czech Republic, Denmark, France, Great Britain, Hungary, Italy, Lichtenstein, Luxembourg, Monaco, the Netherlands, Poland, Sweden, Slovakia, Slovenia and Spain:
Delivery by DHL or by post. As a rule, the delivery takes place within 8 days, provided that all items are available.
We are also happy to offer a quicker delivery at an additional cost, if you are in a hurry. Just give us a call.
The shipping costs to these countries are 8.90 Euros.
For Bosnia-Herzegovina, Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Norway, Portugal, Sebria, Spain, Romania and Switzerland: The shipping costs are 12.90 Euros.
(For shipping to Lichtenstein and Switzerland, customs duties and value added tax may be due. Please ask us when ordering.)
We will gladly advise you on request about freight costs to countries not listed above.
Should a part delivery be necessary, then any subsequent deliveries are free of charge.
If you are at work or temporarily at another address, we will also deliver to an address of your choice. If the shipment is a gift, please let us know. We can then send the invoice to you, and the package to the desired person.
Damage in transit
If goods are obviously damaged in transit, please let the delivery company know as soon as possible and also contact us immediately. The failure to file a complaint or contact us does not affect your statutory rights and their enforcement, in particular your warranty rights. However, it does help us to make our own claim either directly with the carrier or via transport insurance.
Warranty and guarantees
You statutory rights are not affected.
You have the right to withdraw from this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the final delivery of goods. The period does not begin before the purchase contract has become binding through the final payment approval of the purchased item.
In order to exercise your right of cancellation, you must inform us (hyphen GmbH, Neureutherstraße 26, 80799, Munich, phone: 089/2737010, fax number: 089/27370129, e-mail: email@example.com) by means of a clear statement ( e.g. a letter sent by post, a fax or an e-mail) about your decision to withdraw from this contract. You can use also use the template below, but this is not mandatory:
Hereby I / we revoke the contract concluded by me / us for the purchase of the following goods:
Ordered on ………. / Received on the …
Name of the customer(s)
Address of the customer(s)
Signature of the customer(s) (only when sending a hard copy / letter)
In order to cancel, it is sufficient that you send us your notice of the exercise of the right of withdrawal before the expiry of the 14 day cancellation period.
Consequences of the cancellation
If you withdraw from this contract, then all payments that we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method to the standard delivery we offer), shall be repaid at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we shall use the same means of payment that you used in the original transaction, unless otherwise agreed with you. There will be no charges for this repayment. We may delay repaying you until we have the goods back or until you have provided proof that you have returned the goods to us, depending on which is the earlier date.
You must return the goods to us immediately, and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear all costs for returning the goods.
Extra service for German customers: if you in advance or by credit card, we shall pay the return costs within Germany. Therefore, we would recommend you to use these payment methods, especially when ordering a number of colur options, for example.
The European Commission provides an online dispute resolution (OS) platform, available at https://ec.europa.eu/consumers/odr/main/. Consumers have the opportunity to use this platform to resolve their disputes.
In order to settle disputes arising from a contractual relationship with a customer or to determine whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. In this case the responsible agency is the General Consumer Arbitration Center of the Center for Arbitration eV, Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in dispute resolution procedure at this agency.