Terms & Conditions

hyphen is a registered trademark of hyphen GmbH.

Scope
For all orders via our online shop, the following terms and conditions apply.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the shopping cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

How to order and how to contact us:
By phone: 089/27 37 01 0 Monday to Friday: 9:00 to 18:00 o'clock
In case of the line being busy, or if you call outside of these times, please speak your name and your telephone number on our answering machine, we will call you back as fast as possible.

By fax: 089/27 37 01 29

Online: www.hyphen-sports.com

By e-mail: info@my-hyphen.com

By mail:
hyphen GmbH
Neureutherstr. 26
80799 Munich

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the shopping cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

Contract
When the contract is concluded with us depends on the payment method chosen by you:
Invoice, credit card We accept your order by sending a declaration of acceptance in separate e-mail or by delivering the goods within two days.
Payment We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details. There is no minimum order value!

Payment
In our shop you can basically use the following payment methods:

Payment in advance
If you choose the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

Credit card
By submitting the order, you also submit your credit card details. After your legitimacy as a legitimate cardholder, we will ask your credit card company to initiate the payment transaction after you receive the merchandise. The payment transaction is automatically performed by the credit card company and charged to your card.

Invoice
You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit check.

Bank details
Payee: hyphen GmbH
IBAN: DE69 5138 0040 0122 3665 00
BIC: DRESDEFF513
Name of Bank: Commerzbank

Retention of title
The goods remain our property until full payment.

How to deliver:

Within Germany:
Delivery is by DHL or by post.
As a rule, the delivery takes place 3 to 5 working days after receipt of your order, provided that all items are available. We also try to speed delivery if it's in a hurry. Just give us a call. The regular shipping costs are 5.90 Euros.

For Belgium, Denmark, France, Great Britain, Italy, Lichtenstein, Luxembourg, Monaco, Netherlands, Austria, Poland, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary:
Delivery by DHL or by post. As a rule, the delivery takes place within 8 days, provided that all items are available. We also try to speed delivery if it's in a hurry. Just give us a call. The shipping costs to these countries are 8.90 Euros.

For Bosnia-Herzegovina, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Sebria, Spain, Romania, Switzerland: The shipping costs are 12.90 Euros.

(For shipping to Lichtenstein and Switzerland, customs duties and value added tax may be due. Please ask us when ordering.)

We will gladly inform you about freight costs in countries not listed on request.

Additional delivery
With subsequent deliveries you pay of course no shipping costs.

Delivery address
Are you working or temporarily reachable at another address, we also deliver to a request address. If the shipment is a gift, please indicate this to us. We then send the invoice to you and the package goes to the desired address.

Transport damage
If goods are delivered with obvious damage in transit, please complain such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.

Warranty and guarantees
It applies the legal right of defect.

Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. However, the period does not begin before the purchase contract has become binding on you by your approval of the purchased item.
In order to exercise your right of withdrawal, you must inform us (hyphen GmbH, Neureutherstraße 26, 80799, Munich, phone: 089/2737010, fax number: 089/27370129, e-mail: info@my-hyphen.com) by means of a clear statement ( eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use this pattern template withdrawal form, which is not mandatory:

To:
hyphen GmbH
Neureutherstrasse 26
80799, Munich
Germany

Fax: 089/27370129
E-Mail: info@my-hyphen.com

Hereby I / we revoke the contract concluded by me / us for the purchase of the following goods

Ordered on / Received on the …

Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s)

(only on notice on paper) Date …

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
Our service for you: When paying by cash in advance or by credit card, we accept the return costs within Germany. We therefore recommend these payment methods, especially when ordering.

Dispute settlement
The European Commission provides an online dispute resolution (OS) platform, available here https://ec.europa.eu/consumers/odr/main/. Consumers have the opportunity to use this platform to resolve their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board.
Responsible is the General Consumer Arbitration Center of the Center for Arbitration eV, Strassburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution procedure before this position.

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